How to enable logging for Dynaway Mobile for Asset Management synchronization?

This article explains how to enable logging for Dynaway Mobile for Asset Management synchronization process and export the log files to Excel.

1. Navigate to Dynaway mobile > Setup > Handler setup > in Dynamics 365 for Finance and Operations 
   
   
2. Locate Handler ID named synchronization/get in column Handler ID
   
   
3. Click Edit
   
   
4. Put a checkmark in Enable logging
   
5. Click Save
   
6. Right click on Dynaway Mobile link and open Dynaway Mobile in incognito mode in a browser.
   
   
   
   
7. Sign in
   
   Opening Dynaway Mobile in incognito mode in a browser will ensure that a full synchronization is initiated. 
   
   

   A full synchronization must be performed in Dynaway Mobile before log files are generated and exported to Excel. 

8. Navigate to Dynaway mobile > Setup > Handler setup
   Locate Handler ID named synchronization/get in column Handler ID.
   Select synchronization/get row  > Click Handler logs in the top menu.
   
9. Click Open in Microsoft Office
   
10. Export the log file to Excel
    
11. Click Download
12. Save the Excel file
13. Navigate to Dynaway mobile > Setup > Entity setup
    
14. Click Open in Microsoft Office
    
15. Save the Excel file
16. Navigate to Dynaway Mobile > Inquiries > Failed entity submits
    
17. Click Open in Microsoft Office
    
18. Click Download
19. Save the Excel file
20. Send all three log files to Dynaway via email.